The process of placing an order is first timer-friendly. First, sign up for a free account. Second, login to your account. Third, go to Place Order page. Fourth, fill in the place order form. Fifth, submit.
Yes. We will not ask for upfront payment. You will just pay us after you received the processed images provided that you are 100% satisfied with the quality of the images.
We operate in Dhaka, Bangladesh, taking advantage of the geography since it is a low-labor cost region. We have an in-house team of highly skilled DTP professionals to render the image processing services. Our experts strive to maintain top quality outputs.
First, our DTP professionals are highly skilled and well-experienced. Second, we have team leaders who monitor the works of our DTP professionals to ensure that they are following the instructions of the clients. Third, the processed images undergo a three-tier quality check before the images are delivered to the client. From the team leader, it will be transferred to the quality controllers to check the processed images individually. After undergoing quality control, it will be transferred to the DTP-in-charge for final checking before the client may download the images.
After accepting the quotation, we will create an invoice which will be sent through email. The sent invoice contains all the necessary details such as the payment link (‘Click here to pay this invoice’). Click on the link. You will be redirected to PayPal’s website. You can pay using your PayPal balance or your credit/debit card. Alternatively, you may login to your account. Go to the invoice section containing all the due and paid invoices. Click on the unpaid invoice that you wish to pay and follow the prompt of paying.
You may pay through PayPal. You may also use MasterCard, Maestro, Visa, Visa Electron, American Express, Solo or Direct Debit. We also have a UK bank account where you can send your payment to. If you are from UK, you may send a cheque to our UK office.
Yes, you can. We have regular customers who are paying us weekly and monthly for the image processing services we rendered. When you place an order, we will add a new item in your invoice section containing all the necessary details such as date, batch number, quantity, description and price. Through this, you will know the exact number of images processed that you have to pay for.
We do not expect and you must not assume dissatisfaction to happen. This is because your images are handled by only trained, skilled and experienced DTP professionals. We can only do our best though. If this unfortunate scenario occurs, please let us know by sending an email detailing the problem and the requirement. Our experts will prioritize to redo the images at no additional cost.
There are different ways to send and receive your images. These are through:
No, we don’t. You may send any quantity even 1 image file. We will always appreciate your business. On our part, we will attempt at providing you the best and most flexible service possible.
Turnaround time depends on two factors namely volume and complexity. However, we guarantee to deliver jobs in 1 to 24 hours. For instance, we can deliver 500 images with medium complexity within 24 hours. Actually, we can deliver 5, 10, 20 images in 1 to 2 hours and 50 images in 6 to 12 hours.
Yes, trial works are possible. We welcome new members to send us 1 to 2 images for trial work to test the quality of our image processing services. We also have samples on our website that you may also check. Our services are risk-free which means that you will only have to pay for the rendered service(s) after checking the quality of the processed image sent to you.
No, there isn’t. Our server has unlimited disc space. Your personal account and FTP account are also set to unlimited. This means that you may upload image file(s) of any size. On the other hand, if you will use the uploader in sending the image files, you may send them individually just make sure that the file size is not more than 64MB.
Definitely! You may use the Request Quote in sending your images and instructions for a quotation. We try to get back to any client in 1 hour with the quote.
We accept any file type including JPG, TIFF, PSD or EPS. However, to save uploading time, we encouraging our clients of sending image files in JPG although this will still depend on your choice of image file type to upload.
This will depend on your requirement/preference. We can provide your preferred image file type format. If the rendered service is clipping path, we can send the clipped image(s) in JPG format. Nevertheless, if you send us the raw images in TIFF or other formats, we may also send them in the same format unless you instruct us to change it. If the rendered service is image masking, we can send the masked image(s) in PNG format with transparent (white) background or PSD format with a layer mask (2nd layer with transparent background. Just let us know of your image file format requirement and we will oblige happily.
No, we will not. Your images will be used for image processing purposes only and not for any other purposes.
Definitely! We create FTP accounts individually which means that every client is given a different username and password. Aside from us, you are the only one who can access your FTP account.
We protect the images of all our clients. Our staff members sign a non-disclosure agreement. This means that no staff may take any image out of the premises of our office. In terms of our servers, systems and equipment, these are protected by firewall for both inbound and outbound security. We are also using the latest anti-virus protection for our computers.
Yes and we will do it for free. Just please let us know that you want your image(s) against a white background. We will perform clipping path, change the background to white and deliver the image(s) to you.
We advise you to copy the images into a hard drive, CD or DVD and send it directly to our production office. You may always contact us for further details about this process.
We usually reply on any query within less than an hour. If you have any images which you need done, can request us for quote with some sample images, we will give you the quote within the shortest possible time. We are available from Monday 7 am till Sunday 7 am and we are open 24 hours a day for you.